Escape Room FAQ
General
What is Escape Room Co.?
A theatrical escape room experience where you travel across time, space, and other realms — all without leaving Ephrata, Pennsylvania.
What exactly is an escape room?
You and your team will solve puzzles, uncover clues, and complete a mission inside a fully immersive themed environment — all against the clock.
How many people can play at once?
Group sizes vary by room, from 2 up to 10 players. Each room's page lists its range. Larger groups? Contact us about a full-facility buyout.
Are your rooms scary?
Not at all. Our rooms are built for adventure, mystery, and wonder — not terror. Think thrilling, not chilling.
How long is each experience?
You'll have 60 minutes inside the room. Plan on about 70 minutes total, including your Travel Briefing and debrief. Specific run times are listed on each room's page.
Are your experiences private?
Yes. Every booking is fully private — you'll never be paired with strangers.
What age is best for players, and are there age restrictions?
All ages are welcome. Players under 18 must be booked by an adult, and players under 16 must have an adult in the room with them.
Can I book for just two people?
Yes. Wednesday through Friday, two people can book The Inheritance: By Day or our seasonal room. On Saturdays and Sundays there's a 3-ticket minimum, so a pair books 3 tickets and has the room all to themselves. The Inheritance: By Night needs at least 4 players every day.
Can I just show up and play?
Walk-ins are welcome if we have availability, but we strongly recommend booking in advance.
Escape Room FAQ
Booking
How do I book a game?
How early should we arrive?
Plan to arrive 10 to 15 minutes before your scheduled time for check-in and your Travel Briefing.
What happens if I'm late?
We'll do our best to accommodate, but late arrivals may lose playtime — the room schedule continues regardless.
Can I reschedule my booking?
Yes. We just ask for at least 24 hours' notice.
What if my group size changes after I book?
No problem — just let us know ahead of time so we can prepare properly.
What's your cancellation policy?
Refunds are available with at least 24 hours' notice. Within 24 hours, we'll issue you a credit toward a future booking.
Do you sell gift cards?
Yes — available on our
gift cards page. A perfect gift for anyone who loves a good adventure.
Is parking available?
Yes — free off-street parking is available in the garage off E. Locust Street, behind the building. Follow the Theatre Marquees to find us.
Do you offer discounts?
Yes. First responders, military and teachers save 10%, and it can be combined with our current promotions. To use it, call us at
(717) 488-3822 to book. Bookings must be paid in full, and please bring a valid ID to check-in. We also run seasonal promotions and special offers. Follow us on social media or sign up for emails to be the first to know.
Escape Room FAQ
Gameplay
Do I need any special skills to play?
Not at all. Curiosity, communication, and a sense of adventure are all you need.
Are your games physically demanding?
No. Some bending, crouching, and searching is involved, but the challenges are primarily mental.
What if I get stuck during the game? Can we ask for hints anytime?
Yes — your adventure, your pace. Our Travel Guides are watching throughout your expedition and are ready to provide hints whenever you need them.
Do any of your rooms have different endings?
Some experiences feature branching paths and alternate outcomes — entirely worth replaying.
Can I take photos or videos inside?
No photos during gameplay — but we'll set up a photo opportunity for your group after your mission.
How difficult are your escape rooms?
Our rooms are designed for travelers of every level, from first-timers to seasoned escape artists. Some are trickier than others, but every journey is calibrated to challenge without frustrating.
Can we bring food or drinks inside?
No food or drinks inside the rooms, please. Time travel and lattes don't mix well.
Escape Room FAQ
Accessibility
Is it safe? Will I be locked in?
Yes, it's safe — and no, you're never locked in. The way out is always open, and you can leave at any time if you need to (just let your Travel Guide know; your timer doesn't stop). Travel Guides are watching at all times and ready to help.
Are your rooms wheelchair accessible?
Some of our rooms are. We designed with accessibility in mind — please contact us for specifics and recommendations for your group.
Is there strobe lighting or loud sounds?
Some rooms feature lighting and sound effects. Contact us ahead of time for full sensory details on the room you plan to book.
Do you accommodate sensory sensitivities?
Yes. We can offer modified experiences with advance notice.
Is Escape Room Co. comfortable for people with anxiety?
Yes. No pressure, no scary surprises, and you're never locked in. Travel Guides are watching at all times and ready to help.
Are service animals welcome?
Yes. Service animals are welcome.
Is there an emergency exit?
Every room has clearly marked exits.
Can I play while pregnant?
Most of our experiences are pregnancy-friendly, but please check with your doctor if you have any concerns.
Do you meet state safety regulations?
Yes. We are inspected monthly by the state, and our in-house, state-certified safety inspectors complete a weekly check of every room. We perform a daily safety review and follow all applicable state codes and standards.
Escape Room FAQ
Private Events
Do you host private events, parties, and team building?
Can you customize a room for my event?
For an additional charge, yes. Contact us for available options.
Can I propose inside a room?
It would be our honor. We can help plan the perfect "wow" moment alongside you.
Are there group discounts?
Yes — we offer special pricing for groups of 20 or more.
Can I rent out the entire facility?
Yes — private buyouts are available for groups who want the whole venue to themselves.
Do you offer off-site or mobile experiences?
Yes. Our pop-up escape experience brings the adventure to you.
Can we schedule outside normal hours?
In some cases, yes. Contact us for special requests.
Do you ever host special holiday events?
Yes — watch for our limited-time seasonal experiences and monthly events.
